Privacy Notice
This privacy notice explains how we use any personal information we collect about you when you use this website. Information may be collected though our website, by phone, email or social media.
Why do we collect information about you?
We need to collect and use information about you, in order to:- deliver the products you have ordered through our website
- print and process delivery labels
- confirm your identity for account details
- help resolve problems or queries with orders
What information do we collect
We may collect some or all of the following information about you depending on which of our services you use:- name, address, email address, phone numbers, social media accounts
- correspondence (emails, online form submissions)
- details of the type of computer or mobile phone, operating system and web browser used
- location (based on your IP address)
- web pages viewed and search terms used on our website
Why do we use this information?
We use this information to ensure that we can:- respond to customer queries
- analyse web statistics.
- improve the services we offer online
- pick, pack and dispatch your order
What authority does Quark Creations Limited have to collect and use this information?
Under the General Data Protection Regulations, Quark Creations Limited collects and uses this information and the following category of lawfulness apply:- 6(1)(b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
Who are we likely to share this information with?
We may sometimes share the information we have collected about you where it is necessary, lawful and fair to do so. In each case we will only share the minimum amount of information, only when required, for the following reasons:With Royal Mail, DPD and other parcel carriers:
- produce postage labels
- Google, but only if you have accepted performance cookies
How do we keep this information secure?
Your information is stored securely on database and content management systems with stringent access and use policies. We also undertake quality checks and monitoring to ensure the information we hold is accurate at the time and being used appropriately.When computers make any decisions about you
Not applicableWhen your data gets sent to other countries
Web analytics by Google Analytics may be held outside the EU under contract but it will then be anonymised. No tracking occurs.How long do we keep this information?
We have a record retention schedule which details how long we keep different types of records and what we do with them when we no longer need them.What are your rights?
You have the right to request Quark Creations Limited to stop processing your personal data in relation to our services.Emails
Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send. If you email us we may keep a record of your contact, your email address and the email for our record keeping of the transaction.Using our website
If you use our website without logging in, our website does not store or capture personal information, but merely logs a number called your IP address which is automatically recognised by the system.The system will record personal information if you:
- create an account
- place an order for delivery
Cookies
Cookies are small text files that 'remember' bits of information from your visit to a website. They make the interaction between you and the website faster and easier. Without cookies the website thinks you are a new visitor every time you move to a new page.You can control which cookies by setting your cookie preference.
Online payments
Electronic data and our networks is subject to strict security arrangements, both physical (such as firewalls and anti-virus protection), and administrative (non-disclosure and confidentiality). In addition, any debit or credit card details that you might supply us for any payments are not retained by us, and are not accessible by any Quarkcreations employee.Quark Creations Limited complies with the requirements of the Payment Card Industry Data Security Standard.