Help
Where do you ship from? Is there any additional Duty / VAT? ›
What is our privacy policy? ›
How do I contact you? ›
How can I pay? ›
How secure are my card details? ›
How much does delivery cost? ›
Where do you deliver to? ›
When will my order arrive? ›
Can I return an item? ›
Is it in stock? ›
Can I collect my order? ›
Do you accept orders from other businesses, or Nurseries and Schools? ›
Do you have a catalogue? ›
What is our privacy policy?
Information about our privacy policy.
How do I contact you?
Information about how to contact us is available on our contact us page.
How can I pay?
Payment can be made by credit card, debit card or PayPal. Cards accepted are American Express, MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing, Solo and UK Maestro. Laser cards are currently not accepted, sorry.
How secure are my card details?
Card payments are made through a PCI compliant payment provider.
ScaleFarm.com is a trading name of quark creations limited, QUARK CREATIONS will appear on your card statement.
Where do you ship from? Is there any additional Duty / VAT?
Orders are shipped direct from our UK warehouse. There are no additional charges levied on orders delivered to UK addresses.
Orders delivered outside of the UK may be subject to customs processing and additional charges, such as Duty and VAT.
How much does delivery cost?
Add your items to the basket and delivery cost will be shown for your order.
UK delivery costs from £3.99 depending on weight, no extra charge for delivery to Scottish Highlands, Channel Islands or Northern Ireland. The cost of delivery by Courier depends on your location, and are shown at checkout.
Delivery costs outside of the UK vary depending on location, order weight and volume. Add the item to the basket and select your delivery country from the drop down.
Where do you deliver to?
For a list destinations outside the UK please add the item to the basket and select delivery country from the drop down box for a delivery quote. If your country is not listed in the basket please contact us for a quote.
When will my order arrive?
Orders are usually despatched within one working day. You will be given a delivery estimate at checkout and sent a tracking email after your order is despatched.
If you need a speedy service then select Express or Next Day option at checkout.
Can I return an item?
While we are confident you will be delighted with your purchase, if you are unhappy for any reason you may return the goods to us within 14 days of purchase,
- Unwanted Item: these must returned unused in their original packaging and in a resalable condition for a full refund. Returns are at your cost but you can use any service convenient to you, the following companies allow postage to be bought online;
- Damaged / Faulty / Missing or Incorrect Items: please contact us as soon as possible and we will do our best to resolve the problem.
Returns
quark creations limited
Unit 3 Robin Mills
Leeds Road
Bradford
BD10 9TE
Please include your address and order number in the package.
Is it in stock?
Current stock levels are shown on the web site. Stock levels are current and accurate, we store all stock in our own warehouse so we can despatch direct.
Can I collect my order?
No, we don't have a show room or counter facilities.
Do you accept orders from other businesses, or Nurseries and Schools?
We accept orders from all businesses. We only accept Purchase Orders for orders over £100, otherwise please use the web site to place your order.
Do you have a catalogue?
No, we don't produce a catalogue, we keep the web site up to date with new items and products.